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FAQ

I'm having technical problems on your website.

First of all, make sure all the updates of your browser have been made. If it's the case and the problem persists, simply describe the situation at info@cestbeau.co and we will do everything in our power to fix the situation.

The product I want isn't available anymore, when can I order it?

Because every product is handcrafted in small quantities, the product you want may currently be in production. To know the release date, simply tell us the product you're interested in at info@cestbeau.co and we will happily inform you.

Is the payment system safe?

Absolutely: since our platform is connected to Paypal, you benefit from all their security and confidentiality policies.

Which shipping service do you use, when where do you ship?

We ship everywhere in North America via Canada Post.

How much does the shipping cost?

Canada Post determines the shipping cost according to the size of the product and the shipping destination. The shipping is free when your order for $120 or more in Canada; $200 or more for the United States.

How long does it take to receive my order?

Your order will arrive within 3 to 12 business days. For "pre-order", special orders, or any other circumstances, the delay is indicated on the product's page.

Is it possible to get an exchange or a refund?

Yes, but there are a few conditions:

  1. You have to send back the product in the 15 days following the shipping date. If you exceed 15 days, you won't be able to get an exchange or a refund.

  2. The item shall not have been used and must be sent back at your own cost, in the same conditions you've received it. It also must be sent back in its original wrapping. Once we've received it, we will proceed to the refund or the exchange.

I have other questions / comments, how may I reach you?

We will happily read you and answer you; contact us at info@cestbeau.co

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