I have trouble while shopping on your website

First of all, check if the update of your web browser is done. If this is the case and the problem persists, simply contact us at [info@cestbeau.co](mailto: info@cestbeau.co) and we will do everything possible to resolve the situation.

I want an item out of stock, when will it be available?

Since each product is designed in small amounts, your product may not be available anymore but in production! To know the date of availability, simply indicate the product desired to [info@cestbeau.co](mailto: info@cestbeau.co) and we will inform you with pleasure.

Is the payment system safe?

Absolutely. Our platform is connected with Paypal, you can enjoy all their advantages in terms of confidentiality and security.

Can I track my order?

You can send an email to info@cestbeau.co and we'll be able to give you the tracking number for all the orders made in Canada.

Nobody is answering the chat, what should I do?

The chat is managed during the store hours. Don't forget to leave your email and we'll follow up with your request ASAP.

Can I combine two promotions together?

Unfortunatly, you can only use one promotion code at a time. We recommend you use the best promotion and use the 10% from the newsletter for another time.

Delivery

Delivery services

We ship worldwide via Canada Post. (Please note that we're not responsible for custom fee charges)

Delivery time

The delivery time is 3 to 12 business days. For "pre-orders", special productions or any other circumstances, the delivery time will be indicated directly on the page of the product in question. Otherwise, for any changes or extensions, the customer will be notified by e-mail.

In-Store pickup

You have the option to pick up your order in stores for free (at C'est Beau Mont-Royal or Beaubien). The packages are ready for pickup within two business days.

Tracking & how to make a change in your order.

Simply e-mail us at info@cestbeau.co and we will be able to provide you with the tracking number for all orders made in Canada. It is possible to modify your order or your informations within 24 hours.

Return Policies

Return Policies

For an exchange or a refund, some conditions apply. We can do a full refund within 15 days or an exchange within 30 days for online (date of reception) and In-Store purchases. In both cases, the item(s) must be returned in perfect condition and present your receipt.

Store Credit & Gift cards

We offer store credits 30 days following the purchase date if the item is in perfect condition. You must have in hand the original receipt either on paper or e-mail.

Online return

Simply send back the item on its original packaging with a printed copy of the receipt within 15 days at the following adress: 300 Beaubien Est, Montréal, QC, H2S 1R8. Once we receive the item, we'll proceed the refund.