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Shipping and returns

Delivery services

We ship worldwide via Canada Post. (Please note that we're not responsible for custom fee charges)

Delivery time

Due to covid-19, the delays may be extended and can be up to 2 business weeks. For "pre-orders", special productions or any other circumstances, the delivery time will be indicated directly on the page of the product in question. Otherwise, for any changes or extensions, the customer will be notified by e-mail.

In-Store pickup

You have the option to pick up your order in stores for free (at our flagship store: C'est Beau Mont-Royal). You'll receive an email once your order is ready to pick up.

Tracking & how to make a change in your order.

We provide you the tracking number for all orders made in Canada via an email. It is possible to modify your order or your informations within 24 hours, simply e-mail us at info@cestbeau.co.

Eco-packaging

Our company knows the environmental impact that deliveries can generate. That's why we try to recycle et reuse the boxes that we already have. We do not want to encourage unnecessary production of extra cardbox. Our cards are made of recycled paper to reduce their ecological footprint.

Return Policies

For an exchange or a refund, some conditions apply. We can do a full refund within 15 days. The item(s) must be returned in perfect condition and if it's an in-store refund, you must have your receipt. We offer store credits 30 days following the purchase date if the item is in perfect condition. You must have in hand the original receipt either on paper or e-mail.

Return adresse 

300 Beaubien Est, Montréal, QC, H2S 1R8.

I have trouble while shopping on your website

First of all, check if the update of your web browser is done. If this is the case and the problem persists, simply contact us at [info@cestbeau.co](mailto: info@cestbeau.co) and we will do everything possible to resolve the situation.

I want an item out of stock, when will it be available?

Since each product is designed in small amounts, your product may not be available anymore but in production! To know the date of availability, simply indicate the product desired to [info@cestbeau.co](mailto: info@cestbeau.co) and we will inform you with pleasure.

Is the payment system safe?

Absolutely. Our platform is connected with STRIPE, you can enjoy all their advantages in terms of confidentiality and security.

Can I combine two promotions together?

Unfortunatly, you can only use one promotion code at a time. We recommend you use the best promotion and use the 10% from the newsletter for another time.

Nobody is answering the chat, what should I do?

The chat is managed during the store hours. Don't forget to leave your email and we'll follow up with your request ASAP.

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