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First of all, make sure all the updates of your browser have been made. If it's the case and the problem persists, simply describe the situation at email@example.com and we will do everything in our power to fix the situation.
Because every product is handcrafted in small quantities, the product you want may currently be in production. To know the release date, simply tell us the product you're interested in at firstname.lastname@example.org and we will happily inform you.
Absolutely: since our platform is connected to Paypal, you benefit from all their security and confidentiality policies.
We ship everywhere in North America via Canada Post.
Canada Post determines the shipping cost according to the size of the product and the shipping destination. The shipping is free when your order for $120 or more in Canada; $200 or more for the United States.
Your order will arrive within 3 to 12 business days. For "pre-order", special orders, or any other circumstances, the delay is indicated on the product's page.
Yes, but there are a few conditions:
You have to send back the product in the 15 days following the shipping date. If you exceed 15 days, you won't be able to get an exchange or a refund.
The item shall not have been used and must be sent back at your own cost, in the same conditions you've received it. It also must be sent back in its original wrapping. Once we've received it, we will proceed to the refund or the exchange.
We will happily read you and answer you; contact us at email@example.com