Shipping policy
Delivery service
We ship anywhere in Canada.
For several neighborhoods in Montreal, we offer local bike delivery. C’est beau strongly recommends this more economical, fast, and above all, carbon-neutral option.
It is also possible to pick up orders in person at our head office during business hours.:
90 Beaubien St. W., Suite 501C, Montreal, QC, H2S 1V6
Monday to Friday: 10 am - 4 pm
C’est beau undertakes to process orders within 3 business days following the order. When orders are processed, a tracking number or a notification that the order is ready for pickup is sent by email.
Once the products are picked up by our carriers, they guarantee delivery within:
24 hours for delivery in Montreal with local delivery
1 to 3 business days for express delivery with Canada Post services
3 to 7 business days for regular delivery within Canada
C’est beau is not responsible for carrier delivery times.
Refusal of delivery, non-collection of a parcel, or wrong address
If the package is refused upon delivery, if no one responds after several attempts, if the delivery address is incorrect, or if the package is not collected at the post office counter, the order will be returned to our warehouse and fees may be charged for a new delivery.
Order modification or cancellation
To modify or cancel an order, contact customer service as soon as possible at info@cestbeau.co or (514) 357-8383.
Once the order is shipped, it becomes impossible to cancel or modify it. In such a case, a return request must be made.
Carbon Neutral Certification
C’est beau is a proud partner of Carbone boréal for the compensation of our greenhouse gas emissions related to the transport of our goods. Thanks to this partnership, C’est beau has been a carbon-neutral company since 2021.
