• Hand wash
• Dry flat

What are the delivery costs?

Expedited parcel delivery throughout Quebec - $11.95 or free for any purchase of $99 or more.

How long will it take to deliver my order?

C'est beau is committed to processing orders within 3 business days of placing the order. Once processed, a tracking number or a notification that the order is ready for pickup is sent via email. Delivery times then depend on the chosen delivery method.

Once our carriers collect the products, here are the guaranteed delivery times:

• 48 business hours for delivery in Montreal with local delivery service.
• 1 to 3 business days for express delivery with Canada Post.
• 3 to 7 business days for regular delivery within Canada.

It's beautiful is not responsible for carrier delivery times.

Where do you deliver?

We deliver throughout North America.

I need my order in a shorter time frame, can I have expedited delivery?

In this case, you will need to choose the expedited or express delivery option. If you choose expedited or express shipping, we will also endeavor to prepare the order as quickly as possible.

Can I have my order delivered somewhere other than my home?

Yes, you can have your orders shipped to any address in North America. Enter your shipping address first in the "Shipping and Payment" section, and you can enter your billing address later in the checkout process.

Can I have items from the same order delivered to multiple addresses?

No, it is not possible to deliver to multiple addresses in a single order. In this case, we recommend placing two separate orders.

Can I get a refund for the delivery costs?

No, delivery charges are non-refundable.

Can I track the progress of my package? How?

As soon as your order is shipped, you'll receive an email with a direct link to track your package. Unfortunately, live tracking isn't available for orders shipped with Chasseur-courrier, but delivery is expected within 48 hours.

What is local bike delivery?

Local bike delivery is only available in certain parts of the Island of Montreal. This area is served by the Chasseur-courrier delivery service, which allows for greenhouse gas-free shipping.

What should I do if I don't receive my order?

If your order appears to be stuck with the carrier, please contact us as soon as possible so we can follow up with the carrier. Please provide your order number and delivery address to facilitate the process.

Refusal of delivery, failure to claim a package or incorrect address

If the package is refused upon delivery, if no one answers after several attempts, if the delivery address is incorrect or if the package is not claimed at the postal counter, the order will be returned to our warehouse and a fee may be charged for a new delivery.

Carbon Neutral Certification

C'est beau is a proud partner of Carbone boréal to offset our greenhouse gas emissions related to the transportation of our goods. Thanks to this partnership, C'est beau has been a carbon-neutral company since 2021. To learn more, please visit: https://cestbeau.co/blogs/a-propos/carbonegatif

We accept returns within 30 days of receiving your order.

To request a return, simply access your customer account using the following link: https://shopify.com/49696374939/account

• You must choose the order as well as the items to return
• You must indicate the reason why you are returning the items
• You must also indicate in the comments whether you wish to return your order in person or by postal services.

Only products in their original condition can be returned. (Some items cannot be refunded, see point below!).

In person

In order to avoid return costs, it is possible to return products directly to our offices located at 104-5425 Rue de bordeaux, Montréal, Qc H2H 1A5

By postal services

Once your return request has been accepted, we will provide you with a return slip that you will need to print, affix to your package, and drop off at a counter depending on the designated carrier. Following the return slip, you will have 7 days to ship your return package. Your return will be canceled if the deadlines are not met.

It is important to package packages well for return, damaged products may not be refunded.

For any difficulties related to the return of an order, contact customer service so that we can find a solution together: info@cestbeau.co

Return costs

A fee of $9.49 plus tax applies to each return request by postal service. This fee will be deducted from your refund.

Initial delivery charges are non-refundable.

Following a claim, a customer service agent will confirm your return and provide you with a return slip if necessary.

How to make an exchange online?

C'est beau does not offer an exchange service for orders. To obtain the desired product in a different size or color, it is recommended that you request a refund for the unwanted product and then place a new order. This simplifies the process and guarantees a faster response. Contact us for a price adjustment for a size exchange purchased with the trio promotion.

Can I get a refund in store for an online purchase?

You can exchange or receive a refund at any time for any merchandise purchased online from our store. Make sure you have your order number on hand.

Can I get a refund online for a purchase made in store?

No problem. Follow the same steps as for "How do I return online?" If you'd like to return by mail, please leave a note with your address so we can provide you with a proper return label.

If I want to make a return online, are there any shipping costs?

Yes, a fee of $9.49 plus tax applies to each return request by postal service. This fee will be deducted from your refund.

What is the time limit for submitting a return request online?

We accept returns within 30 days of receiving your order. However, please note the following exceptions:

• Products with more than 40% off are final sale.
• Products purchased at a sample sale are final sale.
• Items that have been altered are non-refundable.
• Gift cards are non-refundable.
• Products in the “Lifestyle / Care” category are non-refundable.
  

What are the reimbursement deadlines?

A return is refunded within 5 working days of receipt by C'est beau.

Credit card

Please note that credit card refunds may take up to 7 business days to appear on your bank statement, depending on the banking institution.

Afterpay

For an order placed via Afterpay, the charge will stop and the amount already paid will be refunded via Afterpay.

Gift card

For an order purchased with a gift card, the amount will be automatically returned to the gift card and will be usable for a new order.

Will I receive confirmation of my refund?

Following your return request, you will receive an email with instructions on how to return the unsuitable item(s). Once your return has been received and processed, you will receive an email confirming the successful return and your refund details.

Can all items be returned?

Some items are not eligible for a refund. This is because:

• Products with more than 40% off are final sale.
• Products purchased at a sample sale are final sale.
• Altered items are non-refundable.
• Gift cards are non-refundable.
• Products in the “Lifestyle / Care” category are non-refundable.

Return requests totaling less than $11 are not accepted online. However, these items can be returned in-store, unless they are non-refundable.

Are some items non-refundable?

Some items are non-refundable:

• Products with more than 40% off are final sale.
• Products purchased during a sample sale are final sale.
• Items that have been altered are non-refundable.
• Gift cards are non-refundable.
• Products in the “Lifestyle / Care” category are non-refundable.
  

What is the warranty on C'est beau products?

C'est beau guarantees its products against manufacturing defects for a period of 3 months following purchase. If a product proves defective during this period, we offer a replacement, refund, or repair.

The warranty applies to all products, whether purchased at regular price or on sale.

For artisan products, please refer directly to the specific artisan guarantees, if they differ from those offered by C'est beau.

It's beautiful does not cover:

• Excessive use
• Accidental breakages
• Normal wear and tear
• Any item that has been altered

GENERAL

How can I chat with C'est beau customer service?

We encourage you to fully review our FAQ before contacting our team to quickly find answers to your questions. However, you can always contact us by email at info@cestbeau.co or custom@cestbeau.co for clothing customization requests. You can also use our online chat service to communicate with us.

Are all the products I find in the showroom available on cestbeau.co?

Yes, all products available in the showroom are also available on our website.

Are the online prices the same in store?

Yes, our prices are always the same in store and on cestbeau.co.

Can I purchase an item online that is not or no longer on the website?

Generally, clothing that is no longer on the website will not be restocked. If you have any questions, please do not hesitate to contact our customer service.

Is it possible to have my purchases gift wrapped?

Unfortunately no, we do not have gift wrapping available.

Is it possible to purchase the gift card on the website?

We offer the option to purchase e-gift cards on our website. Gift cards are final sale.

How do I remove items from my cart?

It's very easy to remove selected items from your cart. Simply click on the "My Cart" tab and then tap the trash can icon next to the item.

PRODUCT

What types of clothing do you sell?

C'est Beau specializes in selling basic and essential clothing for men and women, emphasizing durability, simplicity, and quality.

What are your clothes made of?

Fabric composition may vary from item to item, so we recommend reading each product description.

It's important to know that our 100% organic cotton jersey fabric, used for most of our t-shirts and long sleeves, is GOTS certified. This certification is a leading global standard for textile processing for the production of organic fibers and is based on ecological and social criteria.

It's also important to know that the recycled polyester used in our clothing is produced from post-consumer PET bottles, the same plastic bottles used for bottled water, which would otherwise end up in landfills or our oceans.

Finally, our recycled cotton garments breathe new life into textile waste. By using pre-industrial waste to produce new cotton yarn, water, energy, and dyes are significantly reduced.

Where are your clothes made?

C'est Beau specializes in locally made clothing. It is designed, woven, dyed, cut, and assembled in Quebec, within a radius of less than 300 kilometers of our offices. For more information, please read our articles "The Future is Local" and "Made in Quebec."

How to choose the right size?

C'est Beau offers unisex clothing, which may lead you to wonder which sizes to choose. You might also be unsure whether to choose a fitted or looser-fitting garment. To help you, our size guide uses measurements taken directly from the garment itself, not from the body. To find the perfect fit, select a garment from home that fits you well and compare its dimensions with those in our size guide.

Do you have any special collections or collaborations?

Each year, C'est Beau creates a special clothing collection. We also collaborate with various local organizations and artists to support causes we care about. For example, we partnered with companies like Jour de la Terre on the 2024 T-shirt. These collaborations allow us to combine fashion and social engagement while offering unique and meaningful pieces to our customers.

Do your clothes shrink in the wash?

Cotton garments may shrink slightly during the first wash. We recommend following the care instructions provided with each product and avoiding the dryer to minimize this risk.

Do you have clothes that are suitable for the seasons?

Yes, we offer t-shirts, sweatshirts, and caps, as well as hats and coats, so you can wear them throughout the seasons.

Do you offer custom clothing?

Yes, C'est Beau specializes in customizing its clothing. Feel free to check out C'est Beau's custom clothing section.

ORDER

What if I receive defective or incorrect products?

In the event that you receive a wrong item, an item is defective, or an item that has been damaged in transit, simply log into your customer account using the following link: https://shopify.com/49696374939/account within 14 days and indicate:

• You must choose the order as well as the items to return.
• You must identify the breakage of your item in the comments.
• You must indicate the reason for the damaged items
• You must also indicate in the comments whether you wish to return your order in person or by postal services.

*For damage to clothing, you may be asked to send a photo of the damage and a photo of the care label by email.

It's beautiful will then assume the associated transport costs.

How to modify or cancel an order?

To modify or cancel an order, please contact our customer service as soon as possible at info@cestbeau.co, indicating your order number and the desired changes.

Once the order has been shipped, it is no longer possible to cancel or modify it. In this case, you will need to request a return.

PROMOTIONAL CODES

Can I use a promotional code in-store as well as online?

Most promotional codes are also applicable in-store.

Can I apply a promotional code to more than one order?

Some codes are generated for one-time use, on a single order. Other codes can be applied multiple times.

Can I use more than one promo code on the same order?

No, each promotional code is applicable only once, and its offer cannot be combined with that of another code.

Do promotional codes have an expiration date?

Yes, promotional codes are valid for a specific period of time. Some codes expire on a specific date, while others are valid for a specific number of days from the date the offer is received. A promotional code may also have a usage limit per customer.

Can I apply a promotional code to an order I have already placed?

No, promotional codes can only be applied to a future online purchase.

How does the promotional code apply to my bill?

For codes that offer a discount amount, the discount is applied to each item based on its respective value. For codes that offer free shipping, the standard shipping amount is subtracted from the subtotal.

Can I apply a promotional code to the purchase of gift cards?

No, it is not possible to apply a promotional code to the purchase of gift cards.

Contact us

If you have any questions or would like to share your comments, please do not hesitate to contact us.

BILLING

What payment methods are accepted at C'est beau?

We accept the following payment methods: ShopPay, C'est beau Gift Card, credit card, and Afterpay. You can also pay with a debit card in store.

How can I modify or cancel an order that has already been sent?

To complete these actions, it is essential to contact us before receiving the shipping confirmation email. If the shipping confirmation has already been received, you will need to return the goods upon receipt or contact our customer service team. You can also email us or chat directly with one of our agents online.

Customer Service | info@cestbeau.co

Custom Clothing | custom@cestbeau.co

Office | 5425 rue de Bordeaux, local 104, Montreal, H2H 1A5